Archive | Outlook EN

Check that your Outlook opens with the correct account:

Go to Control Panel > Email/Email (Outlook).

Here you check that your Work2Go account is included. If it doesn’t, add it.

Mark “Always use this profile, select Work2Go in the drop-down list and click OK.”

To synchronize Work2Go Pro with Outlook you need a Connector. Do not have Work2Go Pro yet?
Contact us for upgrade.

Outlook Connector for 64bit.

Outlook Connector for 32bit.

1. Download, Save and Double-click the file.

2. Click Next > Read and accept the terms> > Click Yes to the question “Do you allow this app to make changes to your device?”

3. The installation starts when clicking Next. 4. Done.

If synchronization is not working correctly or if you get an error message when you have Outlook Connector installed, we want you to activate the tool ZCO logging.

1. Double-click the file and enter the following information.

Enable: Enable Logging, HTTP Logging, Verbose Logging
Path: select a location where the log files will be saved
Prefix: ZCO
Maximum Log File Size (MB): 10
Click OK to activate the tool.

Click image for full version.

2. Restart Outlook and recreate your problem.
3. Go back to ZCO logging tool and uncheck the Enable Logging.
4. Restart Outlook again.
5. Pack the log files and send them to us for analysis.

Once you have installed the Outlook Connector version number 7.x, you can update to a newer version of the program.

Outlook 2010/2013

Go to the Zimbra > Check for updates (top right corner).
If there is a new version to update you can do so by clicking Upgrade in the popup window.

Outlook 2007

Go to Help > Check for updates. If there is a new version to update you can do so by clicking Upgrade.

• Click the Zimbra top or
• Go to Tools > Inbox quotas.

This guide shows you how to first install an add-on for Outlook and then add an account, so you can work with e-mails, contacts and calendar etc. in Outlook.

You can synchronize their Work2Go Pro with Outlook. Then you not only access to their e-mail in Outlook, but also his signature, contacts, calendar and task list. To synchronize needed an addition to your Outlook. There are two different versions depending on the version of Outlook that you have on your computer and available for download on the right of this page.

Installation of the plug-in for Outlook

NOTE! If you have used Outlook before, you should save your previous profile in Outlook before installing. Read more on Microsoft support site.

1. Download the add-on to your computer and select that you want to save the file. When the file is saved onto your computer, you get this icon on your desktop. Double-click it to start up the installation > Run > Next.

Click image for full version.

2. Accept the terms > Next > Next to start the installation.

Click image for full version.

3. When the installation is complete, you will also need to set up a profile in Outlook. Click Close to close the box.

Click image for full version.

4. Start Outlook. Box to the right should then open automatically.
If it doesn’t, you can find it under File > Data Files \ Setup

Click image for full version.

Server name: m.work2go.net
Use secure connection.
Enter your e-mail address (e-mail address that you use when you log into your account) and your password.

5. Go to Connection settings.
Do not choose a proxy
(unless your network administrator says otherwise).

Click image for full version.

6. Go to Downloads Settings.
Here we recommend selecting the Download headers only. If you frequently work in Outlook while you are offline, you should however NOT have this box checked. Finish with the Apply > OK.

Click image for full version.

Now the information begins to be sync from your Work2Go to Outlook. The first time the process can take quite a while, depending on how much information should be synced. If it does not start automatically, click Send and receive.

Can you see e-mails that are strikethrough in Outlook after you decided to delete them? Here we explain how you can change this.

You can change your account settings so that your e-mails will not only be marked for removal, but they end up in the trash instead.

1. Klicka fliken Arkiv.
2. Kontoinställningar > Kontoinställningar.
3. Klicka på det IMAP-konto du vill ändra på fliken E-post och sedan Ändra > Fler inställningar.
4. På fliken Borttaget väljer du Flytta borttagna objekt till följande mapp på servern och klickar sedan på Trash.

Click image for full version.

Follow our step by step guide of how to create an account to read and send e-mails from your computer. Do you already know how, click the box below for account settings.

This guide shows you how to add a new account in Outlook 2013.
If you have another version of Outlook, see Add Account in other versions of Outlook at the bottom of the page.

1. Open the program

Go to File > Add Account.
Click Configure server settings manually > Next.
Choose Internet E-mail > Next.

Click image for full version.

2. Add your account settings

Your name: the name you want to use as the sender.
E-mail address: Your e-mail address.

Account Type: select IMAP.
Server incoming mail: m.work2go.net
Server outgoing e-mail: m.work2go.net

Username: your e–mail address.
Password: your password for your Work2Go account.
NOTE! Requires the Secure Password Authentication (SPA) should NOT be selected!
Click More Settings.

Click image for full version.

3. Adjust the settings

Outgoing server – select outgoing server requires authentication.
Advanced – Incoming server (IMAP): 993 and SSL.
Outgoing server (SMTP): 465 and SSL.
Click OK > Next.
Then click Close > Finish.

Click image for full version.