Can’t send nor receive e-mail in Mac Mail

Are you not receiving emails on your computer? Or you can not send? Go through the following steps to check the settings.

MacMail_Fel_11. Check your account settings

  1. Go to Mail > Settings > Account > Account information.
  2. Click Edit Server List.
  3. You can find “Server Outgoing mail (SMTP)” at the bottom of the Account Information page.

Click image for full version.

2. Delete any duplicate e-mail server

9-IMAP_Mac10.9-serverlistaIf it looks like the image, i.e. a line that only says m.work2go.net but without an email address. Click on that row (without an email address) so that it becomes highlighted, and then on the (-) minus sign down in the left corner to delete that.

Click image for full version.

3. Check the mail server ports

MacMail_Fel_2Outgoing server: Go to Advanced.

  • Use port 465 (or 587).
  • Use SSL.
  • Fill in username and password again.
    (Test your login details by signing in to your account on work2go.net)

Click OK.

Click image for full version.

MacMail_Fel_3Incoming server: Go to Advanced on top of the page.

  • Port: 993
  • Use SSL.
  • Fill in username and password again.
  • (Test your login details by signing in to your account on work2go.net)

Click image for full version.

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