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Search and find what you’re looking for

The search feature is a powerful tool that you can use for your entire account. It also searches in shared folders.

Before you start searching, we want to advise you to check your settings in your account. Go to Preferences > General > Do not have a marker in the box for Show advanced search language in search toolbar. However it might be smart to have markers in the boxes to include trash and shared objects in searches.

  1. w2g8_enkel-sokType what you’re looking for in the search field.
  2. Select one of the options in the menu and press ENTER / click on the magnifying glass. E-mail is set as default.
  3. The search results are now presented in a new tab.
  4. If you get too many results, you can filter the results based on a variety of criteria.

Conditions for searches

Click the terms AND, OR, NOT or () to add to the search.
For example, search for e-mails where the term “red flowers” are mentioned together, put parentheses around those two words. NOTE! AND is used implicitly between adjacent words.

Examples of how you can search

Search for Attachments

If you want to search for an attachment, but don’t remember if it was a jpeg or a pdf.
How it was done:

  1. Under rubriken Enkla filter sätter du en bock i rutan vid har en bilaga.
  2. Under the title Advanced Filter, click the arrow next to Attachments and select Adobe PDF and Image.

Searching for items marked with a tag

If you want to search for items containing information about new procedures for your company, which you have earlier tagged as Business News. How it was done:

  • Under the title Advanced Filter, click the arrow next to Tag and select the specific tag.

Search by a date range

If you want to search for emails created at a certain date or during a certain period. How it was done:

  • Under the title Advanced Filter, click the arrow next to Date sent and select dates by is before… and is after…

Search syntax

  • Searches you perform is always an exact search. You can search for phrases, but every word in this phrase is matched literally. Spelling variants are not allowed. For example, if you search the word bananas, messages with banana are not a match.
  • When searching for phone numbers, the whole number must be entered, only the area code does not work.
  • The asterisk * as a wild card after a prefix is supported. For example, if you are looking for do*, it return items with the words dog, door, etc.
  • Searches are not case sensitive.
  • Following special characters can not be used in your search text ~ ‘! @ # $% ^ & * () _-+? / () [], “

Cancel / change permissions for a shared folder

The settings for shared folders can be changed, the changes can be made of the owner of the folder and anyone with administrator rights to the folder.

Cancel a sharing of a folder

You can cancel a share by right-clicking the folder, select Edit Properties and in the Folder Properties click Remove. Users can no longer access the contents of your folder, it’s now empty.They need to delete it from their account themselves though.

Change permissions for a shared folder

If you want to change permissions, select Edit instead. This opens a window where you can perform the desired change and then click OK. Choose whether you want a message to be sent informing about the change or not.


Folders in Work2Go

Here you can read about how to use folders and what you can do with them.

Create a folder

ny-mappYou can create new folders for your e-mails and in your briefcase in several ways.

  • Click the cogwheel on the right side of the title Folders.
  • Right-click the title Folders.
  • Right-click a folder > New Folder.

Give your folder a unique name

Same name of a folder located at the same hierarchical level (though in different section of Work2Go) is not allowed. A folder that you keep in the top level of the briefcase, may not have the same name as a folder located in the top level in your inbox, address book or calendar. However a folder that is on another level, can have the same name.

Edit a folder’s properties

When right-clicking a folder, you will be presented several options of what to do with the folder and its contents.

View a folder and its contents


  • You can save your folders in a hierarchy. To see a folder’s sub folders, just click the arrow on the left side of the folder.
  • To see how many e-mails/files are kept in a folder, or just view it’s total size, hover the pointer over the folder for a while and a pop-up will give you the information.

Keep your folders sorted

Folders are sorted in alphabetical order. You can set the order yourself by numbering them (1, 2, 3…).
If you want different colors on your folders, right-click the folder and choose Edit Properties.

Moving Folders

  • In the left column where you see your folders, you can drag and drop them to the desired location.
  • If it is a shared folder, it is only the owner of the folder that can change its location. Files can however be moved, if you have the permission.
  • In your inbox you can also right-click the folder and choose Move.


Accepting an invitation to shared items

Someone wants to share information on their account to you. Here you can learn how to accept such an invitation.


If you receive an email with an invitation to share another person’s folder and accept it by clicking Accept Share a dialog box will open up.

Here you can rename the folder and select what color it should have. You can also choose to send a reply message that you have accepted. When you click Yes, a copy of the folder will be placed in the left column in your account and the e-mail message will automatically be moved to the Trash. You can change name and color again at a later stage if you right-click the folder and select Edit Properties.

Accepting a sharing in your accounts preferences

If you haven’t received an invitation via email or misplaced it, you can still accept the sharing at the preferences tab > Sharing. Enter the person’s e-mail address and click Search in the top box “Folders shared with me, but I have not accepted yet.” Accept the share in the list of search results.