/ Support / iPhone /

Archive | iPhone EN

Add an e-mail account to iPhone

This guide shows you how to add an account for reading and sending e-mails in an iPhone. Do you already know how to do this? Click on the box below for the account settings.

1. Create the account

Settings > E-mail > Accounts > Add account > Other > Add e-mail account.

2. Add your account settings

  1. Enter a name of your choice
  2. Address: your e-mail address.
  3. Password: your password.
  4. Description: Give the account a description
  5. Tap Next.

Click image for full version.

3. Fill in the settings

  • Write your name
  • Email = your entire email address
  • Description: Give the account a name of your choice
  • Hostname: m.work2go.net
  • Email = your entire email address
  • Password: your password (same as in the browser)
  • Hostname: m.work2go.net
  • Email = your entire email address
  • Password: your password (same as in the browser)

 

NOTE! Fill in both the e-mail address and password here, regardless of whether it says Voluntary!

Tap Next and your settings are verified and once it’s done, you tap Save.

Click image for full version.

4. Select what you want to see in your phone

Now you can choose what you want to see in your phone

  • E-mail
  • Notes

Click image for full version.

Click finish to Save.

If it doesn’t work properly

Test your e-mail address and password on www.work2go.net and check all the settings in your phone again. Read more in Can not send or receive e-mails

Can’t send or receive e-mails in iPhone

Got an error message when setting up an IMAP account in your iPhone? Then you need to check the settings.

1. Are you using the correct username and password?

Test your e-mail address and password by signing on to: work2go.net

2. Control all settings in your mobile

Go to Preferences > E-mail, Contacts, Calendar > Your account > Account information.

  1. Address: your e-mail address
  2. Host name: m.work2go.net
  3. Username: same e-mail address as you just tried in a web browser.
  4. Password: fill in your password once again.
  5. SMTP: m.work2go.net
  6. Click SMTP > m.work2go.net
  7. Host name: m.work2go.net
  8. Username: same e-mail address as you just tried in a web browser.
  9. Password: fill in your password once again.
  10. Use SSL
  11. Authentication: password
  12. Server port: 465 (or 587)
  13. Finish > Account information
  14. Click Advanced.
  15. Scroll down to Settings for incoming.
  16. Use SSL
  17. Authentication: password
  18. Server port: 993
  19. Finish

Change signature in iPhone

Here we show you how to write a new signature that appears when you send e-mail from your mobile.

  1. Go to Settings> Email.
  2. Scroll down the screen to the Signature heading.
  3. Here you can enter different signatures for the e-mail accounts you have.

Click image for full version.

Add a shared calendar in iPhone

Do you have a shared calendar at work?
Would you like to be able to access it in your mobile?
  1. Find out the log in details to the account where the calendar is distributed from.
  2. Add a new account in your mobile with the account type Exchange.
  3. Select to only sync calendar.
This requires Work2Go Pro Unless your account and the shared calendar has been created in Work2Go Pro today, you can upgrade them by contacting our support.

Options for you without Work2Go Pro

Show the Content

If you want to view a calendar that someone else created and distributed to you, you should subscribe to it. You can see the content, but not add any new information to it. You will receive reminder alarm in your mobile phone from the calendar if this is enabled.

prenumerera_kalender11. Log on to Work2Go

This is how you download the link to the calendar. NOTE! If it’s not your calendar, you will need to ask the person who owns the calendar to give you the link. Right-click Calendar > Edit Properties > Add sharing.

prenumerera_kalender2

2. Right-click on the link at the bottom, ICS

Choose Copy Link Location > and paste into a message and send it to yourself so you can easily access the link into your iPhone later.
Examples of link: https://www.work2go.net/home/email@yourdomain.com/Shared

pren_calendar_iOS7

3. Open your message in your iPhone and copy the link

Go to Settings > Mail, Contacts, Calendars > Add Account > Other > Add Subscribed Calendar > paste the link by the Server > Next.
Your settings verifies and you get a notification saying that the account requires a username and password > OK.
Fill in the account’s e-mail address and password > Next > OK > Save > Save.

Save deleted messages on the server

When sending or deleting messages in your mobile they are not saved on the mail server but on the phone.

  1. Settings> Passwords and accounts> select your account.
  2. Click on your email address at the top> Advanced Settings.
  3. Here you can choose what should happen to Rejected Emails:
    Mailbox Deleted or Mailbox Archive

Click image for full version.

Add account in iPhone [PRO]

This guide shows you how to add an account to manage your e-mail, contacts and calendar on an iPhone.

This requires Work2Go Pro

If you don’t have Pro today, you can upgrade by contacting our support.
Not interested of upgrading? Follow the guide, Add e-mail account in… instead.

1. Create the account

Go to Settings> Email> Accounts> Add Account> Microsoft Exchange.

Click image for full version.

2. Enter email address and name the account

  1. Fill in your entire email address
  2. An optional description of the account.
  3. Click Next and then Login.

Click image for full version.

3. Fill in the settings

  1. Email = your entire email address.
  2. Server: m.work2go.net (You can skip Domain).
  3. Username = your entire email address.
  4. Password: your password (same as in the browser) and click Next.

Click image for full version.

4. Choose what to sync with your mobile

If you have several folders, calendars etc. on your Work2Go account, you can sync them all to your iPhone / iPad if you want. As long as you are the owner of the calendar, you do not need to set up an extra account for it.
Then finish with Save.

Click image for full version.

If it doesn’t work

  • Test your e-mail address and password on work2go.net.
  • Check all the settings in your phone again.
  • Are you unsure if you have Work2Go Pro or not? Contact our support.

Add to meetings/contacts correct on the account [PRO]

In order for new meetings and contacts that you add to your mobile to be added to your calendar / address book in Work2Go, you need to set it in the mobile’s settings. Here you see how.

Set default calendar

  1. Go to Settings> Calendar.
  2. SScroll down the screen to the Default Calendar heading.
  3. Choose your Work2Go calendar here.

Click image for full version.

Set default address book

  1. Go to Settings> Contacts.
  2. SClick Default Account.
  3. Select Address Book Exchange.

Click image for full version.

 

How often should your iPhone retrieve new information? [PRO]

You can set how often you want your mobile to retrieve new information from your account, such as how often it should see if you have received a new email.

A mobile that retrieves information every quarter saves on its battery compared to the one that retrieves new information every minute.

This requires Work2Go Pro

If you don’t have Pro today, you can upgrade by contacting our support.

  1. Settings> Email> Accounts> Retrieve new data.
  2. Here you now set how often your mobile should sync information.

Click image for full version.

Which folders to sync with your iPhone? [PRO]

Read about how you can choose which folders you want to be able to access from your mobile. If you do not need access to all of them, it is unnecessary to sync them. This saves your battery consumption.

This requires Work2Go Pro

If you don’t have Pro today, you can upgrade by contacting our support.

1. Settings> Email> Accounts> Retrieve new data.
2. Select the account> Push on the ones you want
(Push = message is downloaded to the phone immediately. This can consume a lot of battery and amount of surfing)

Click image for full version.

3. Under Mailboxes with push, you can now select which folders you want to sync. By default, only the Inbox is selected.

NOTE! Shared email folders cannot be synced. The limitation lies in the actual synchronization technology ActiveSync. If you want to access a shared email folder on your mobile, you can set it up as an IMAP account.

Click image for full version.

How far back do you want to synchronize e-mails in iPhone? [PRO]

If you do not think you need to access all your emails from your mobile, we recommend that you make this setting. The fewer days, the more you can save on your battery consumption.

This requires Work2Go Pro

If you don’t have Pro today, you can upgrade by contacting our support.

  1. Go to Settings> Passwords and accounts> Select account.
  2. You will now see the general settings of the account. Click Mail Days to sync to choose how long back you want to sync email to your mobile.