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Do I have IMAP or POP3

Higher security with IMAP

Not only is it easy with IMAP, it’s also secure. Whether your device has been stolen or has crashed, all your emails are stored securely, stored on Work2Go’s server.

The downside of POP3 is that it saves all email on one device

If you have your account as a POP3 account on your device, all messages are downloaded from Work2Go’s server and the account quota is reset, each time the e-mail program is opened on the device. The danger is that if the device you have your email on crashes, and you did not make a backup yourself, you will lose all your emails.

How do I know which one I have?


For iPhone/iPad:

  1. Open Settings
  2. Passwords and accounts
  3. Click on your Work2Go email account
    On the top left you will see if you have IMAP

For Android:

  1. Open the settings for your Work2Go email account
  2. Click Server settings
  3. Look for the port specified for incoming email
    If you have 143 or 993, it’s IMAP
    If you have 110 or 995, it’s POP3
    If it says “ActiveSync” or “Exchange”, use ActiveSync connections to Work2Go

Note!

To further improve security and make it more difficult for attackers to improperly access accounts and / or information, we at WebbPlatsen will by default turn off certain functionality in the Work2Go service.

The functionality that is turned off goes under the description POP3. Most of our Work2Go customers do not use POP3.

If you need to continue using POP3, you only need to contact us and we will make sure that it is still activated for the accounts you specify. We recommend that you switch to IMAP instead, but have all the understanding that it is not possible for everyone.

We will implement this change on 2 November 2020.

Add an e-mail account to iPhone

This guide shows you how to add an account for reading and sending e-mails in an iPhone. Do you already know how to do this? Click on the box below for the account settings.

IMAP-ios1. Create the account

Preferences > E-mail, Contacts, Calendar > Add account > Other > Add e-mail account.

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2. Add your account settings

IMAP5-ios7

  1. Name: Enter what you want to call your account.
  2. Address: your e-mail address.
  3. Password: your password.
  4. Description: Give the account a name
  5. Tap Next.

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3. Select the account type IMAP

IMAP6-ios7Incoming server for e-mail
Host Name: m.work2go.net.
User Name: your e-mail address.
Password: your password.

Server for outgoing e-mail
Host Name: m.work2go.net.
User Name: your e-mail address.
Password: your password.

Tap Next and your settings are verified and once it’s done, you tap Save.

Click image for full version.

If it doesn’t work

Test your e-mail address and password on www.work2go.net and check all the settings in your phone again. Read more in Can not send or receive e-mails

Can’t send or receive e-mails in iPhone

Got an error message when setting up an IMAP account in your iPhone? Then you need to check the settings.

1. Are you using the correct username and password?

Test your e-mail address and password by signing on to: https://www.work2go.net/

2. Control all settings in your mobile

Go to Preferences > E-mail, Contacts, Calendrar > Your account > Account information.

  1. Adress: your e-mail address
  2. Host name: m.work2go.net
  3. Username: same e-mail address as you just tried in a web browser.
  4. Password: fill in your password once again.
  5. SMTP: m.work2go.net
  6. Click SMTP > m.work2go.net
  7. Host name: m.work2go.net
  8. Username: same e-mail address as you just tried in a web browser.
  9. Password: fill in your password once again.
  10. Use SSL
  11. Authentication: password
  12. Server port: 465
  13. Finish > Account information
  14. Click Advanced.
  15. Scroll down to Settings for incoming.
  16. Use SSL
  17. Authentication: password
  18. Server port: 993
  19. Finish

If it still doesn’t work

Change to security type None, for both incoming and outgoing server.
Preferences > Your account > Server settings

Incoming server settings > Security type: None > Server port: 143.
Outgoing server settings > Security type: None > Server port: 2525.

Change signature in iPhone

Here we show you how to write a new signature that appears when you send e-mail from your mobile.

sign-ios7

  1. Go to Settings > Mail, Contacts, Calendars.
  2. Scroll down the screen to Signature.
  3. Click Signature and enter your own.

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Add a shared calendar in iPhone

Do you have a shared calendar at work?
Would you like to be able to access it in your mobile?
  1. Find out the log in details to the account where the calendar is distributed from.
  2. Add a new account in your mobile with the account type Exchange.
  3. Select to only sync calendar.
This requires Work2Go Pro Unless your account and the shared calendar has been created in Work2Go Pro today, you can upgrade them by contacting our support.

Options for you without Work2Go Pro

Show the Content

If you want to view a calendar that someone else created and distributed to you, you should subscribe to it. You can see the content, but not add any new information to it. You will receive reminder alarm in your mobile phone from the calendar if this is enabled.

prenumerera_kalender11. Log on to Work2Go

This is how you download the link to the calendar. NOTE! If it’s not your calendar, you will need to ask the person who owns the calendar to give you the link. Right-click Calendar > Edit Properties > Add sharing.

prenumerera_kalender2

2. Right-click on the link at the bottom, ICS

Choose Copy Link Location > and paste into a message and send it to yourself so you can easily access the link into your iPhone later.
Examples of link: https://www.work2go.net/home/email@yourdomain.com/Shared

pren_calendar_iOS7

3. Open your message in your iPhone and copy the link

Go to Settings > Mail, Contacts, Calendars > Add Account > Other > Add Subscribed Calendar > paste the link by the Server > Next.
Your settings verifies and you get a notification saying that the account requires a username and password > OK.
Fill in the account’s e-mail address and password > Next > OK > Save > Save.

Save Sent, Drafts, and Deleted on the server

When sending or deleting messages in your mobile they are not saved on the mail server but on the phone. Follow the guide and connect your mobile with the mail server’s folders so that everything will be stored there instead of on your phone.

If you do not pair the folders it means that messages you send from your iPhone will not appear on your other devices with your e-mail account or when you log in to your account in Work2Go in a browser.
Avancerat-ios

  1. Settings > E-mail, Contacts, Calendar > select your account.
  2. Click your e-mail address> Advanced.
  3. Select Mailbox Drafts > select the Drafts folder.
  4. Select Mailbox Sent > choose the Sent folder.
  5. Select Mailbox Deleted > select the folder Trash.

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avancerat-mappar-ios

Now you will see the following if everything is set correctly.

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Add e-mail, contacts and calendar in iPhone [PRO]

This guide shows you how to add an account to manage your e-mail, contacts and calendar on an iPhone.

This requires Work2Go Pro

If you don’t have Pro today, you can upgrade by contacting our support.
Not interested of upgrading? Follow the guide Add e-mail account in… instead.

iOS7-synk1. Create the account

Click settings > E-mail, contacts, calendrar > Add account > Exchange.

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iOS7-synk4

2. Add your account settings

  1. Fill in your e-mail address and password.
  2. An optional description of the account.
  3. Next.

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3. Adjust the settings

iOS7-synk5

  1. E-mail: your e-mail address
  2. Server: m.work2go.net
  3. User name: your e-mail address
  4. Password: your password

Click save.

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iOS7-synk64. Choose what to sync with your mobile

If you have multiple folders, calendars etc. on your Work2Go account, you can sync them all. As long as you are the owner of the calendar, you don’t need to set up anything else.

Click image for full version.

 

If it doesn’t work

  • Test your e-mail address and password on www.work2go.net.
  • Check all the settings in your phone again.
  • Are you unsure if you have Work2Go Pro or not? Contact our support.

Add to meetings / contacts to the correct account [PRO]

This is how you add new meetings and contacts to your mobile and Work2Go at the same time.

forvald_kalenderSet default calendar

  1. Go to Settings > Mail, Contacts, Calendars
  2. Scroll down the screen to the title Calendars.
  3. Click Default calendar and select your Work2Go calendar.

Click image for full version.

forvald_adressbok

Set default address book

  1. Go to Settings > Mail, Contacts, Calendars
  2. Scroll down the screen to the title Contacts.
  3. Click Default contacts and select your Work2Go address book.

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How often should your iPhone retrieve new information? [PRO]

You can set how often you want your phone to retrieve new information from your account, such as how often it should check with the server if you have a new e-mail message.

A mobile that collects information every quarter save on their battery compared to that fetches new information every minute.

This requires Work2Go Pro

If you don’t have Pro today, you can upgrade by contacting our support.
synka-tid1

  1. Settings > Mail, Contacts, Calendars > Fetch New Data.
  2. Here you can now set how often your phone will sync information.

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Which folders to sync with your iPhone? [PRO]

Learn how you can select which folders you want to access from your mobile. If you don’t need to have access to them all it’s unnecessary to synchronize them. This saves your battery consumption.

This requires Work2Go Pro

If you don’t have Pro today, you can upgrade by contacting our support.
synka-tid11. Settings > E-mail, contacts, calendar > Fetch new data.
2. Choose your account.

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synka-tid33. Mailboxes with push, you can now choose which folders you want to sync. By default only the Inbox is selected.

NOTE! Shared e-mail folders can not be synced. The restriction is in the technology ActiveSync. If you want to access a shared e-mail folder in your mobile, you can set up an IMAP account.

Click image for full version.

How far back do you want to synchronize e-mails in iPhone? [PRO]

If you don’t think you need to access all your e-mails from your mobile, we recommend that you perform these settings. The fewer days, the more you can save on your battery consumption.

This requires Work2Go Pro

If you don’t have Pro today, you can upgrade by contacting our support.
  1. dagar_synk1Go to Settings > Mail, Contacts, Calendars > Select the account.
  2. Now you see the account’s general settings. Click Mail days to sync to choose how long you want to sync e-mails to your mobile.