Archive | Problem solutions

All features available in the Advanced (Ajax) version is not supportedwhen you log in with HTML standard version. Here is more information.

Features such as drag and drop, creating a meeting by clicking on the mini calendar in the left column, right-click to get the option to move, change properties, delete etc. does not function in the HTML Standard version. But you can still perform multiple selections in HTML standard, only a little different from what you are used to. Here are some examples.

1. Change the properties for a folder / tag / calendar / address book, etc. > click edit.
   
2. Move an e–mail message, select the message > Move to.
   
3. Deleting a file, select the file> Delete.

Try these steps to resolve the issue.

If your browser won’t save your user name and password, even though you have ticked the box “Remember me on this computer” when logging in, you may need to verify that your browser allows you to save data. Although Work2Go is set to save your user name and password, the browser has the final say.

Firefox

1. Tools > Preferences
2. Security
3. Verify that “Remember Password” is checked.

Internet Explorer

1. Tools > Internet Options
2. Content tab > Settings
   Here you set if your browser should save your user name and password.

Safari

1. Safari > Settings (mac)
2. Edit > Settings (windows)
3. AutoFill > AutoFill Web forms tick the option User Name and Password

Google Chrome

1. Click on the three lines in the upper right corner (Customize and control Chrome) and you will see a menu.
2. Select Settings.
3. Click Show advanced settings … at the bottom of the list.
4. In the Password and Form check the box to “save passwords …”

If a Web page does not display its content correctly in your browser, you can try to empty cache and cookies and restart the browser to resolve the issue.

Clear history in your browser

Internet Explorer
Ctrl + Shift + Delete

Firefox
Windows: Ctrl + Shift + Delete
Macintosh: Command + Shift + Delete

Safari
Windows: Ctrl + Alt + E
Macintosh: Command + Alt + E

Google Chrome
Windows: Ctrl + Shift + Delete
Macintosh: Command + Shift + Delete

Each browser stores information from your visited websites, such as images and other downloaded elements. It is stored in the browser’s cache and is useful when you return to the website, since the browser won’t need to download the elements again. However this can also cause the browser to function slower. Emptying the cache occasionally improves the speed and performance of the browser significantly.

Here are tips on how you can save space on your account.

Sometimes you can save too much unnecessarily and after a while it exceeds its quotas. The current use of the quota you will see in the top right corner and if you hover over your name you get a detailed description.

If you exceed your quota, following may occur

• You will receive an email informing you of your quota.
• You will be informed of your quota when logging in.
• Email sent to you may be returned back to the sender with a message
  informing your mailbox is full.

You can delete in different ways

• Mark what you want to delete and choose Delete from the toolbar.
  
• Mark what you want to delete and press the Delete key.
  
• Right-click on what you want to delete and choose Delete from the menu.
  
• Drag and drop it to the Recycle Bin in the left column.
  
• Do you want to delete several at once, select them by holding down the Ctrl key or Shift–click to select multiple consecutive.

Here are some tips on how to reduce the size of your mailbox

• Delete old messages no longer needed.
• Delete large attachments. Save attachments locally if you want to keep them.
• Delete files you no longer need in your Briefcase or Document.
  NOTE! If you save an email with an attachment to your Briefcase, a copy of the attachment will be saved twice in Work2Go.
• Sometimes you don’t need to keep all messages in the Sent folder. You can easily save up space by deleting unnecessary messages here.
• Do not forget to empty the Trash!

When you want to show someone else your screen (eg if you received an error message that you need help to interpret) a screenshot is always helpful.

Windows 7/8

1. Open the Snipping tool.
   (Start > All programs > Extras > Snipping tool).
2. Click the arrow next to New and select the tool.
3. Then pull out an area on your screen using your mouse to make the screenshot.
4. Save the screenshot and attach it to an e-mail message.

Windows Vista/XP

There is a button on the computer keyboard called prt sc, print screen or something similar in the upper right corner. Usually after the F 12 key. By holding down the ALT key while pressing the Print Screen the screenshot will only contain of the current activated application window.

1. Press prt sc/print screen (maybe even hold down ALT at the same time) and the screenshot is now saved as a clipboard.
2. Open a new document in an image- or word processing software (such as Paint or Word) to paste your screenshot (Ctrl+V).
3. Save or edit the screenshot and then attach it to an e-mail.

Mac OS

• Command + Shift + 3 – a screenshot of the entire screen.
• Command + Shift + 4 – hold down the mouse button and drag out a box to take a screenshot.