Archive | Support EN

Do you use an e-mail application on your computer? Then it is wise to link the program’s Sent and Trash folders with those on the mail server. Here we tell you how.

When adding your Work2Go account in an email application on your computer or mobile phone additional folders are created for activities performed in the other application. Folders such as Drafts, Sent and Trash.

To avoid confusion, you can link these folders so that all messages sent, whether they have been sent from a mobile or Work2Go in a browser, are saved in the same folder. In an iPhone you can link foders as follows:

Preferences > Mail, Contacts, Calendars > Select your account > Account > Advanced > Mailbox

Once you have set up an RSS feed on your account, you’ll notice as soon as the information has been updated on the website as the rss comes from. Here we tell you how.

There is a simple way to know if a website has published new articles and news or blog posts. It keeps track with the help of a so-called RSS feed. In your Inbox Work2Go you can add subscription to RSS feeds that you are interested in.

1. Find out the URL to the RSS feed. Look at the supplier’s site or ask their support.
2. Click the gear icon located above your Inbox in the top left corner > New Folder.
3. Give the folder an appropriate name.
4. Check the box to subscribe to the RSS / ATOM Feed
5. Fill in the URL of the RSS feed.
6. Click the box below to select where the new folder will be saved. If you want it to be on the same hierarchical level as your Inbox, select the folders at the top of the box.
7. Click OK.
8. The new folder’s icon changes automatically into an RSS icon and the previously released posts / broadcasts starts to download.

The folder is updated automatically every 12 hours. If you want to update the content anytime, right-click the RSS folder > Load flow.

No, not all of it. Only about 95-99% or so. But in all honesty it does not disappear – it is sorted.

What is considered as spam is also of subjective matter. What is spam to you might not be spam to others and vice versa. Therefore spam filtering is not an exact science. At some time now and then one slips through the spam filter in your Inbox and unfortunately, sometimes a normal email can be put into the Junk folder. This is inevitable. Even if we’d like to be able to  provide you with a 100% spam free Inbox, we can’t keep a promise like that.

What is essential however is that you can easily delete spam and retrieve emails that has accidently ended up in your Junk folder. Work2Go send out a daily overview report where you easily can retrieve any legitimate mail in your Junk folder. If you mark an email as not spam, the sender will be whitelisted and it won’t happen again.

All contacts in your Address Book is automatically whitelisted!

Delay of e-mails may be due to greylisting, which is used in Work2Go to prevent spam. Here we explain more about it and what you can do about it.

Simplified, one can say that when greylisting is in use and a new email address is sending you an email, Work2Go ask the one who’s sending you the email to resend it and if they do, the email will be put through to your Inbox. Spammers never resend their emails and that is precisely why greylisting is so effective. Normally, the sender’s mail server tries to resend the email again after 3-6 minutes. Unfortunately, not all mail servers handle this very well, which is a major weakness and that’s when things go wrong.

Greylisting is a very effective method of fighting spam because spammers are not trying to send their messages again.

This is how it works

When greylisting is in use, three components are checked for incoming email:

• The IP address of the sending mail server.
• The sender’s email address.
• Recipient’s email address.

If this combination is unknown an error message (error 451) is sent to the sending server with a requests for a resend. When a server resend the email, it will be put through. When this combination is sending you a second email, it will be checked in the greylisting database and then automatically be put through to you.

In case of unusually long delays

The reason behind long delays are misconfigured servers. Not broken servers, but misconfigured ones. What happens is that greylisting asks the other server to “try again later”. A correct configured mail server will then try again later. The problem is that many servers do not try again for several hours (or in worst cases, several days) later. A correct configured server tries to deliver it within 30 minutes. If it receives another error message it will try again, but this time wait a bit longer before the third attempt.

In case of a delay to certain recipients

If you continually have problems with the delivery time to certain recipients, we can whitelist them for you. When whitelisting an email address, greylisting is turned off for emails that is sent between specific recipients. You can whitelist both email addresses and domains you consider to be trusted. The risk with whitelisting is however an increase of spam sent to your account. But if that’s the case, we can of course turn on greylisting for you again. We can even reduce the rules for spam filtering for your email address if you often experience very long time before emails reach you. Another idea is to send us a list of domains you communicate with regularly for us to whitelist for you.

If you use an email application for Work2Go

If you use an email client such as Outlook, we recommend you to send email with our server and not through your ISP. You configure the server setting’s in your email client’s account’s preferences.

This allows you to activate your own storage policy for individual folders in Work2Go.

Once you have enabled the Message Disposing of a folder is messages deleted from the folder that are older than the specified time. This happens automatically. Should you later want to restore these deleted messages go to trash > Deleted Items.

1. Right-click the folder and choose Edit Properties.
2. Click the Retention tab and Enable message disposial.
3. Enter the appropriate time and save, click OK.

This allows you to activate your own storage policy for individual folders in Work2Go.

Once you have enabled the Message Storage for a folder, you receive a warning message if you try to delete a file within the specified date range. The warning message will serve as a reminder that you should not delete the file yet.

1. Right-click the folder and choose Edit Properties.
2. Click the Retention tab and the Enable message retention.
3. Enter the appropriate time and save, click OK.

By sorting your e-mail

Make sure you use the display mode Reading Pane at the bottom or the Reading Pane off by clicking on View in the toolbar in the upper right corner. And View your messages after messages.

Now you can sort your e-mails according to whether they have been flagged, tagged, sender, attachment, subject, size or date when it was sent by clicking on each title.

By searching for the message

1. Fill in what you are looking for in the search box at the top and click on the magnifying glass.
2. Search tab opens with the result. If you still can not find what you are looking for you now have the opportunity to refine your search using multiple filters.